{
TSB Bank plc

Companies

}

TSB fined 14.2 million dollars for mistreatment of struggling customers

TSB Bank has been fined £10.9 million ($14.2 million) by the Financial Conduct Authority (FCA) for inadequate treatment of retail customers in financial distress. The FCA found that TSB's repayment plans from June 2014 to March 2020 were unrealistic and potentially unaffordable for approximately 232,849 affected customers. Additionally, the bank lacked sufficient controls to ensure fair treatment for those facing financial hardship.
Compliance Week
British Pound Sterling TSB Bank plc GBR Adrianne Appel Show more
Regulatory & Legal, News Article
02:00 15.10.2024
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